Seven Characteristics of Good Leaders

There are seven characteristics of good leaders in BPO business. And they are as follow:

1. Great Listener: They listen to the problem and think to resolve them.
2. Ethical: They are always in manners.
3. Analytical: They talk sense instead of wasting time in useless talk.
4. Driven: They are always self-motivated. They don’t need anyone else to make them ambitious.
5. Set the Example: They lead from front and create examples for their subordinates.
6. Responsible: They are accountable without other’s follow up. 
7. Share the Credit: They appreciate the work and try to get appreciation for their juniors instead of themselves.

Reporting Your Monthly Production vs Goal in BPO

Production VS Goal

Our team did an excellent job this month and managed to achieve $31,676 against the revenue target of $30,240. The cross sell ratio this month has been outstanding as well.

Monthly stats are as follows:

How To Lead In A Company With Team

Last quarter of the year was one of the best months for our Project and the company. We learnt a lot from this month and overcame all the challenges that arise during the month. Team did an outstanding job throughout the month.

Team managed to over-achieve the revenue goal by 40% and contributed 35% towards the total Revenue goal of the company which is a great achievement for us and for the team. The start of the month and the 1^st week was one of the best weeks we had where team over-achieved the weekly goal by almost 50%. We had 100% attendance and 99% QA.

The 2^nd week for the month also went as planned and we over-achieved our daily goal by 25%. The attendance for the week was at 96% and the QA score at 99%.

We faced some challenges during the 3^rd week where we had to let go couple of the agents due to their attendance issues and performance but still we managed to over-achieve the weekly goal. Attendance for the week was 92% with the QA score of 98%.

The 4^th week of the month did not go as planned and we got major hit in the week due to attendance where 2-3 agents were on UPL’s and we also had annual holiday. Our attendance for the week was at 93% with a QA score of 97%.

In the month of October we managed to produce, train and coach our people well and we set an example for other projects of company that how to lead.  

Requirements of Monthly Report BPO

Creating a monthly report is a good habit for a successful business. BPO industry has a requirement from the management people for writing a report after closing of every month that should cover the following areas in this order;

1. Production versus Goal, units, Sales per month and Revenue, number of no issues days.
2. Quality, Score percentage of good calls, average calls and bad calls versus the number evaluated.
3. Attendance, Attrition and the percentage of increase in A, B & C performers in past month.
4. Cover in detail your Top 2 or 3 agents or employees.
5.  Interaction with and employee that is not reporting to you.
6. Understanding on calls/meetings/conversation with client.
7. Suggestions, Ideas and/or concerns that you feel will improve BPO brand name.

New Team Distribution Format Operations-Quality Assurance

Following is the new team distribution for W.E.F. today i.e. Month, Date, Year. Please let the teams know and update the respective email groups accordingly. Also the targets are placed right next to the agents should be considered as a goal for each individual. Start communicating with them.

Operations	Team Mike	Example	Team Daniel	Quality
Leads to Gen.	Agent Name		Agent Name	Recording to Listen
50	Patricia Smith		Nakia McDonald	55
50	Ryann Kidd		Anna Witherspoon	50
50	Timothy Brown		Amanda Santos	50
40	Nichole Glover		Bill Young	40
40	Alex Walcott		Ramon Lopez	40
40	Jody Montalbo		Jan Riddle	40
40	Hector Melicoff-Ortiz		Armstead King	40
40	Dulske Michael		Valerie Mapes	40
35	Yves Numa		Eddie Mcclinton	30
35	Gilbert Boutte		John Allen	30
20	Tyshia Fleming		Sharon Safadi	25
20	Robert Wright		Dustin Debrower	20
20	Florence Marsh		Marvin Beaver	20
20	Kenneth Anderson		Cortez Perez	20

Importance of British-UK Project in Call Center BPO

UK or British call center projects are always on top in demand. We help you grow your business by successfully running UK based call center projects.

We are different from others and we have unique identity because we develop our own regulations. We never charge anything for our services. All of them are free and will remain free forever for you. The least level of success starts for your call center business when you start taking advice and follow it. We share experience and we advice you to the right path of this business.

In other posts of this blog you can find British/UK project details, scripts, rebuttal, selling procedure and many other useful tips and information.

Importance of Australian Project in Call Center BPO

Australian projects are in demand in call centers these days. We have most successful Australian call center projects available on our site.

Australia campaigns require accuracy. We will provide you such material which will help you increase your decision power and will create abilities in you to get the job done on Australian call center campaign.  You will find the sectors which are more imperative and significant.

In other posts of this blog you can find Australian project details, scripts, rebuttal, selling procedure and many other useful tips and information.