Inbound
call center is where a representative answers a customer’s call. Inbound call
centers are mainly used to provide inbound support, online help, rescue service
by government and also used to book orders.
In
early ages of call center; Government departments and Fortune 500 companies
started their helpline. All those call centers were inbound. The best examples
of inbound call centers we have are police help lines, rescue departments
helpline, fire brigade, central board of revenue’s helpline etc…
Not
to forget the Banks… Bank of America was one of the earliest call centers in
the world. They operated both way inbound and outbound to provide the best
service. These days we can see small scale companies having a support at least
one seat based support department which representative answers the incoming
phone calls.
No comments:
Post a Comment