Outbound BPO Call Center Top Ten Services

An outbound call center is one that exclusively or predominately handles outgoing calls. Calls are initiated from outbound call centers. A call center may deal either only inbound or outbound calls or might handle both of them.

Outbound call centers are mainly used for following purposes:

1. Product Sale
2. Appointment Setting
3. Lead Generation
4. Survey
5. After Sale Service
6. Feedback Collection
7. Recovery
8. Fund Raising
9. Verification Services
10. List Updating

Outbound call centers require less or no experience. It’s really easier to find work for outbound call center as compare to an inbound call center. Calling process, system requirements and operational cost is also lower than inbounds.