Requirements of Monthly Report BPO

Creating a monthly report is a good habit for a successful business. BPO industry has a requirement from the management people for writing a report after closing of every month that should cover the following areas in this order;

1. Production versus Goal, units, Sales per month and Revenue, number of no issues days.
2. Quality, Score percentage of good calls, average calls and bad calls versus the number evaluated.
3. Attendance, Attrition and the percentage of increase in A, B & C performers in past month.
4. Cover in detail your Top 2 or 3 agents or employees.
5.  Interaction with and employee that is not reporting to you.
6. Understanding on calls/meetings/conversation with client.
7. Suggestions, Ideas and/or concerns that you feel will improve BPO brand name.